Client Profile

IT Services company

Annual turnover of £2.4 billion

• 15,500 Employees
• 100,000 SKU’s
• > 1 million part shipments p.a
• > 100 manned stocking locations across Europe

Approach

• Actively Project Managed Pan European deliverables adopting Holborne’s Fast trek approach.
• Facilitated workshops involving managers ,IT and external suppliers to develop and agree best practise processes .
• Conducted business trials successfully mapping processes to new systems managing the change control process.
• Implement cutover plan and go live with lead business and IT owners.

Project Objectives

• Replace country logistics with single Pan–European business model.
• Replace 20 odd legacy systems with core systems for Logistics, Finance and Service Delivery.
• Reduce inventory costs and meet contractual service levels.
• Set up Pan European vendor and part number strategy.
• Develop new Pan European processes and metrics for Materials, Technical Services, Warehousing & Distribution and customers.

Benefits

Improved replenishment strategy linked to Installed base contractual agreements and part demand in new planning system improved inventory turn, global part visibility and optimised stocking levels whilst reducing stock write off’s.

Client achieved inventory savings of £6.4 million within a short time of going live with the new business model and systems.

Introduction of best practise common Pan European processes resulted in new business functionality being introduced in such areas as in-house engineering, warranty exploitation and generic spares.

Additional project processes and KPI’s developed
Drop point network with next day engineer collection
Auto sourcing of parts requests from customer integrated with picking and shipping to required engineer or collection point.
Custodial collection,repair and return to customers within lead time.
Warranty process including central filter.
Logistics WEB part sales service.

Implemented integrated systems and processes for new Radio data terminals technology. As a result of this and improved global stock visibility, greater than 99% stock integrity results achieved.

Comprehensive metrics pack developed assigning ownership with web based delivery for major logistics revenue and cost drivers.